With a huge selection of games, tempting bonuses, and a solid reputation for safety and fairness, Platinum Play Casino offers a premium gaming experience. Even though it has some challenges, like not having email or phone help, it is still a popular choice among players all over the world.
Online Platinum Play Casino Review for New Zealanders 2025
The respectable Digimedia Group owns Platinum Play Casino, which has been around since 2004. It is licensed by the Malta Gaming Authority (MGA), which makes sure that players are safe and that games are played fairly. Platinum Play has more than 700 games, mostly slots, table games, and live dealer games. It is mostly powered by Microgaming and Evolution Gaming. It's a good choice for both new and experienced players thanks to its reputation for giving high-quality games and generous bonuses.
Rating
Security and Licenses
4.7
Bonuses and Promotions
4.0
Games and Software
4.3
Banking and Payment methods
4.4
Attention to the customer
4.0
Website usability
4.0
Pros
High-quality software providers like Microgaming and Evolution Gaming
MGA licensing
Generous welcome bonus up to NZ$800
Mobile gaming experience
Cons
No dedicated mobile app
Limited customer support (no email or phone options)
Profile
Launched
2004
Licenses
Malta Gaming Authority (MGA)
Support methods
24/7 Live Chat
Casino Features
Jackpot Games, Live Casino, Loyalty Program
Languages
English, French, German
Currencies
USD, EUR, NZD
Payment Methods
Visa
Mastercard
Screenshot Gallery
Top Slots at Platinum Play Casino
Platinum Play Casino offers a rich variety of slot games, predominantly powered by Microgaming. Popular titles include:
Avalon – A medieval-themed slot with bonus features and high payouts.
Immortal Romance – A vampire-themed slot with a captivating storyline and free spin features.
Thunderstruck II – A Norse mythology-inspired slot with multiple bonus levels.
These games boast Return to Player (RTP) rates averaging around 95.39%, ensuring engaging gameplay and fair odds.
Mobile Experience at Platinum Play
The mobile betting experience at Platinum Play Casino is smooth and responsive. Even though it doesn’t have an app, its mobile-friendly website makes it easy for players on iOS and Android devices to access most games, bonuses, and account features.
Quality Graphics
Mobile Responsive
Easy Navigation
Good Mobile UX
Screenshot Gallery
Bonuses at Platinum Play Casino
From a generous welcome package to ongoing promotions for regular players, Platinum Play Casino offers a variety of bonuses to improve your gaming experience. No matter if you’ve been to a casino before or this is your first time, these bonuses are meant to give you fun ways to increase your cash. To help you get the most out of what Platinum Play has to offer, we’ll go over each bonus type in detail below.
Welcome Bonus Package
The welcome bonus at Platinum Play Casino is a hefty offer. It gives new players a 100% match bonus of up to NZ$800, which they can spread over their first three deposits. While this bonus is a great way to start, it comes with one of the biggest wagering requirements in the business: 70x the bonus amount.
1st Deposit
Bonus
100% up to NZ$400
Free Spins
–
Wagering
35x
Min deposit
NZ$10
2st Deposit
Bonus
100% up to NZ$200
Free Spins
–
Wagering
35x
Min deposit
NZ$10
3st Deposit
Bonus
100% up to NZ$200
Free Spins
–
Wagering
35x
Min deposit
NZ$10
Platinum Play Highroller Welcome Package
High rollers at Platinum Play Casino can look forward to new promotions that give them extra benefits. However, the casino does not offer a special welcome bonus for high rollers. But, VIP players do get special deals that are only available to them. Some of these are better reload bonuses and more chances to win high-class gifts like the Fortune Lounge Cruise Giveaway.
Free Spins and No Deposit Bonuses
As part of its promotions, Platinum Play Casino doesn’t say that it offers free spins or no-deposit bonuses. On the other hand, new games may get free spins offers from time to time. These promotions, which are frequently linked to particular games, are sent out via individual emails. When these bonuses are offered, make sure to read the rules to see if there are any wagering requirements or limits on how much you can win.
Ongoing Promotions for Registered Players
There are a lot of ongoing promotions at Platinum Play Casino for people who have signed up. There are deals like reload bonuses and point increases every day, every week, and every month. The annual Fortune Lounge Cruise Giveaway is one of the best promotions. Players can win cash prizes, high-end luxury things, and two tickets to a luxury cruise. It’s important to note, though, that the battle includes people from other sites, which makes the chances of winning less likely.
Loyalty Program and Rewards
The casino has an extensive loyalty program that rewards players with points for every bet they make. You can exchange these points for bonus credits, and players can move up in loyalty levels by collecting points. Better perks, like quicker withdrawals, special promotions, and personal customer service, are unlocked as you advance in level. This method makes sure that people who play often are always recognized for their efforts.
VIP Program and Exclusive Perks
Platinum Play’s VIP program is only open to high-stakes players who have been invited. VIP members can get special bonuses, high-end gifts, and have their accounts managed by a person. Through exclusive VIP leaderboards, the program also increases the likelihood of winning gifts in promotions like the Fortune Lounge Cruise Giveaway. Even though the perks are appealing, regular players can’t get in because they need to be invited.
Bonus Terms and Wagering Requirements
Understanding the bonus terms is crucial for making the most of Platinum Play Casino’s promotions. Below are the key terms to keep in mind:
Wagering Requirements: There is a 70x wagering requirement on all bonuses, which is a lot higher than the norm in the business. This means that players have to bet the bonus amount 70 times before they can cash out their gains. This is true for both the first and second deposits added together.
Time Limits: There is usually a time limit on bonuses. If you don’t meet the wagering requirement within that time, you will lose the bonus and any wins that came with it.
Game Restrictions: Not every game counts the same toward wagering requirements. Slots usually count for 100%, while table games and live dealer games either count for less or not at all.
How to Sign Up and Activate the Welcome Bonus at Platinum Play Casino
The process of signing up at Platinum Play Casino is simple and meant to be quick and easy. As easy as it is to get the welcome bonus, new players can enjoy what the casino has to offer.
1
Click the "Sign Up" Button on the Homepage
Start by going to the home page of Platinum Play Casino. The "Sign Up" button is easy to see and is usually in the middle. This button was made to be easy to use, so it's simple to start the registration process.
2
Fill in Your Personal Details
When you sign up, you'll need to give general information about yourself, like your full name, date of birth, email address, and address. Make sure the information is correct, as mistakes could make it harder to verify the account and make withdrawals in the future.
3
Verify Your Email Address
After you send in your information, a confirmation email will be sent to the address you gave. Open the email and click on the link that says "Verification."
4
Log in to Your New Account
After verifying your email, return to the Platinum Play website. Use your newly created credentials to log in and access your account dashboard.
5
Head to the Cashier and Make Your First Deposit
From the dashboard of your account, go to the "cashier" section. Select a way of payment that works for you. Credit cards, e-wallets, and bank transfers are all available options. Make sure your deposit is at least the minimum amount needed to get the welcome bonus.
6
The Welcome Bonus Will Be Automatically Credited to Your Account
The welcome bonus will be instantly added to your account after your deposit has been handled by the app. Platinum Play Casino has a 100% match bonus offer of up to NZ$800, which is spread over your first three deposits.
Legal Status of Platinum Play Casino
The Platinum Play Casino has been open since 2004 and is owned by the well-known Digimedia Group. The casino has been in business for a long time and has built a reputation as a reliable online betting platform.
Licensing
The Malta Gaming Authority (MGA), which is one of the most respected licensing bodies in the world, has strict rules that Platinum Play Casino must follow. The MGA license makes sure that there is fair play, that sensible gaming is followed, and that players are safe.
Trustworthiness and Reputation
The casino has gotten mixed reviews, but many people have said nice things about its large selection of games and reliable software. However, some players have complained about how hard it is to use and how high the wagering requirements are. Third-party audits and eCOGRA approval are more proof of its dedication to being fair and open.
Fair Play and Safety
Platinum Play uses Random Number Generators (RNGs) to make sure that all of its games are fair, and it also gets checks from external organizations on a regular basis.
Security and Responsible Gambling
Platinum Play Casino puts player safety first and promotes responsible betting in a number of ways. Here are some of the programs and features that help make games safer and more enjoyable.
Responsible Betting
You can set payment limits, session notes, and self-exclusion choices at the casino to help you keep track of your gaming habits. Platinum Play is committed to helping players who may need help with safe gaming, as shown by these features.
Encryption and Data Protection with SSL
Platinum Play uses 128-bit SSL encryption to keep user data and financial transactions safe. This quality of protection is the same as what banks use, so your information will stay safe and private.
Privacy and How to Use Data
The casino has a clear privacy policy that explains how they gather, store, and use information about their players. Users of Platinum Play can be sure that their information will not be given to outside parties without their permission. This helps to build trust among its players.
Available & Restricted Countries
Platinum Play Casino caters to a global audience but has specific restrictions based on legal and regulatory requirements in certain regions.
Available Countries
Platinum Play’s full range of services can be used by players from New Zealand, Canada, Greece, Germany and several other countries. For people in these areas, the casino offers payment options and customer service that are specific to their needs.
Restricted Countries
There are limits on gaming in places like the US, UK, France, Australia, Bulgaria, Belgium, China, Denmark, Estonia, Italy, Philippines, Israel, Singapore, Romania, SA, Sweden, Spain, Hungary, Taiwan, Turkey and Switzerland because they have strict rules about it. People who live in these places can’t make accounts or do any other gambling actions.
Risks and Guidelines of VPN
Some people might think about using a VPN to get to material that isn’t available to everyone, but this is not recommended at all. Doing so is against Platinum Play Casino’s rules, and you could lose your winnings or have your account suspended. For a safe and legal betting experience, players are told to follow the casino’s geo-restrictions.
New Zealand51
Canada22
United States7
Brazil 2
United Kingdom1
Not AvailableAvailable
Games at Platinum Play Casino
Over 700 games are on offer at Platinum Play Casino, giving players a wide range of choices to fit their tastes. There are a lot of slot games, a lot of popular table games, and an exciting live casino experience in this range. Platinum Play has games for all kinds of players, whether they like old-school slots, new video slots, or live dealer games where you can talk to other people.
Slots
Platinum Play Casino offers more than 570 games, most of which are driven by Microgaming. Classic pokies, video slots, and well-known games like Avalon, Immortal Romance, Jungle Jim: El Dorado, and Thunderstruck II are all in the collection. There are also multiple jackpot slots, such as Cash Splash and Major Millions, that offer life-changing rewards. The average RTP for Microgaming games is 95.39%, and they offer great bonuses and RTP rates that are affordable. While progressive slots draw players with the possibility of huge payouts, popular games like Thunderstruck II offer captivating fun.
Table Games
There are 46 table games at Platinum Play Casino, such as blackjack, roulette, baccarat, and poker, so there is something for both new and expert gamers. There are popular types of roulette, like Sapphire Roulette, different kinds of blackjack, like Atlantic City Blackjack, and both old-fashioned and new-fashioned versions of baccarat. Each game offers unique rules, changes, and playing boundaries, ensuring that all players can enjoy a combination of strategy, luck, and excitement. Atlantic City Blackjack is unique because it is always changing and has a lot of strategic meaning.
Live Casino Games
With 88 games provided by Evolution Gaming, Platinum Play’s live casino gives a realistic experience with a live dealer. The live Roulette, Blackjack, and Baccarat games make you feel like you’re in a real casino, with smooth gameplay and players that you can talk to. Plus, live game shows like Dream Catcher add a fun touch that makes the whole live gaming experience better.
Game Developers and Quality
The games at Platinum Play Casino are made by some of the biggest names in the business. A lot of the slots and table games at the casino are made by Microgaming, which is the main software company. The casino also has games from NetEnt, Red Tiger Gaming, and Ezugi. For live dealer games, Evolution Gaming is the only company that offers them. It is known for making high-quality games and progressive jackpot slots. Evolution Gaming, on the other hand, is the leader in live casinos. The mix of providers provides a varied and high-quality gaming experience, though compared to bigger casinos, the number of software companies is a bit smaller.
Banking Selections at Platinum Play Casino
Players can easily keep track of their money at Platinum Play Casino because it offers a number of payment methods for both deposits and withdrawals. The casino accepts a number of well-known payment methods because it wants to make things easy and safe for its customers.
Deposit Methods
Visa, Mastercard, Skrill, Neteller, and Trustly are all popular ways to make deposits. Since deposits are handled right away, players can start playing as soon as they add money to their account.
Credit/Debit Cards, E-wallets, Cryptocurrency, etc.
There are no fees involved with these transactions, and making a deposit with Visa or Mastercard is quick and easy. You can also make quick deposits with e-wallets like Skrill and Neteller. For more options, players can use EcoPayz or Paysafecard. This payment option gives players a safe way to add money to their accounts, and all deposits are free. All of the payment ways have a minimum of NZ$10, which means that most players can use them.
Withdrawal Methods
Platinum Play accepts Visa, Mastercard, Skrill, Neteller, and bank transfers as payment options. The smallest amount you can withdraw is NZ$50, and the process takes 24 to 48 hours. If you want to send less than $500 to a bank account, there is a $5 fee. With an e-wallet like Skrill, you can avoid this price. The reverse exit time might cause delays, but the process is easy for players to understand and there are a lot of choices.
UX at Platinum Play Casino
When looking at Platinum Play Casino as a whole, it’s clear that the platform wants to offer a high-end betting experience. Although the site has some problems with customer service and website usability, it does offer a user-friendly design and simple browsing. Players can expect a good and fast gaming experience, especially on the mobile platform. However, there are some issues that players should be aware of, such as the fact that there aren’t many software companies and withdrawals take a long time.
Website Outlook and Navigation
The Platinum Play Casino website is clean and well-organized, which makes it pretty simple for people to find their way around. There are clearly named choices on the home page that lead players to important areas like games, promotions, and banking. Some users have said, though, that the big ads at the top of the page can make it hard to read. Even so, the search function makes it easy for players to find their favorite games. The various game types, including pokies, table games, and jackpots, are simple to find and offer players a direct path to the game they prefer.
Mobile Compatibility
With access to pokies, jackpot slots, and live dealer games, Platinum Play Casino offers a good mobile experience on both iOS and Android. The mobile platform is designed to work best on smaller screens, making it easy to navigate and play while you’re on the go. Those looking for faster access to games and promotions, however, may find the absence of a mobile app to be a disadvantage.
The mobile website works well, with quick start times and a lot of games, but some users say it sometimes lags, especially during busy times. The mobile website works as an option, but a specialized app would make the experience even better and make it easier for users to get the information they need.
Features of User Interface
Platinum Play has an easy-to-use design with a simple style that makes it simple for players to find their way around the site. The categories are well-organized and offer easy access to popular games like Major Millions and Thunderstruck II. The search function enables players to quickly find specific games. Another useful feature is the game filters, which let users sort games by type, source, or fame. But the user design could be better if there wasn’t so much stuff on the home page. That might make the whole experience better.
Customer Support at Platinum Play Casino
Platinum Play gives live chat help 24/7. However, the casino offers poor customer service in other areas. Notably, the lack of email and phone help could make some players angry, especially when they need to solve more complicated issues. Still, the FAQs section is a useful way for people to answer common questions on their own.
24/7 Support
Live Chat
FAQ
Available Channels
Live chat is the main help option offered by Platinum Play Casino, and it is open around-the-clock. Although reaction times can change based on the number of questions, this service is typically responsive. While live chat is an easy and quick way to get help, people who prefer email or the phone may find it less useful because they aren’t available.
Live chat, email, and phone support
The easiest way for Platinum Play people to get help with issues is through live chat. However, the fact that there is no email or phone help is a big problem for people who want to talk to someone directly. Live chat response times are usually fine, but there may be delays during busy times.
Response Quality
Most of the time, Platinum Play’s live chat help responds quickly, but some players have said there are gaps during busy times. Support is of a high quality, with experienced workers who answer questions in a helpful and professional way. However, the general service experience is limited by the lack of more ways to communicate, like email or phone help.
Frequently Asked Questions
Platinum Play Casino’s FAQ part is extensive and covers a variety of themes, such as payment choices, promotions, and account management. Players can fix common issues without having to contact customer service thanks to the helpful self-help tools in this area.
Expert’s Verdict on Platinum Play Casino
Alec Whitten
4.2
Players who like Microgaming and Evolution Gaming games will find Platinum Play Casino to be a trustworthy online gaming platform. Its range of games, such as slots, card games, and live dealer games, and its strong mobile support make it a safe choice. However, the fact that there isn't a mobile app, bonuses come with high wagering requirements, and there aren't many ways to contact customer service may turn off some players.
Who Should Play at Platinum Play Casino?
Players who enjoy Microgaming slots and live dealer games on their app should check out Platinum Play. But it might not be appealing to high-rollers or people who want to play more various games. Platinum Play will also appeal to players who want a smooth mobile experience, though they may be let down by the lack of an app.
Key Takeaways
Pros: Strong Microgaming and Evolution Gaming presence, 24/7 live chat support, smooth mobile experience.
Cons: High wagering requirements, limited customer support channels, lack of a dedicated mobile app.
Best For: Microgaming enthusiasts, live dealer game fans, casual players.
Not Ideal For: High-stakes players, those looking for a broader variety of software providers.
Responsible Gambling
The Platinum Play Casino wants players to be careful with their playing, so they offer a number of tools to help them do so. Some of these are self-evaluation quizzes, time-outs, and putting limits on how much you can gamble. The casino supports self-exclusion, but it could make its offers better by setting limits on how much a person can lose.
Tools
There are many tools for responsible gambling that players can use to keep their gaming experience fair. These include self-assessment quizzes and limits on deposits and losses. These tools can help players figure out when they’re spending too much and stop them before they get worse.
Limits and Self Exclusion
Players can limit the amount of money they can put and stay away from the casino, which gives them control over their gaming. These features are necessary to make sure that people gamble responsibly and that gamers can enjoy their games in a safe space.
Helplines
Platinum Play not only has its own tools for dealing with gaming addiction, but it also has links to outside resources and support lines, such as GamCare and other groups, that can help players who are having a harder time.
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Frequently Asked Questions About Platinum Play Casino
Which bonus does Platinum Play Casino offer when you first sign up?
Platinum Play offers a 100% Match Bonus up to NZ$800 on your first three deposits.
Is there a mobile app for Platinum Play Casino?
The mobile website for Platinum Play is fully designed for gaming, but the company doesn’t have a separate app for phones.
What kinds of games does Platinum Play have?
Slot machines, table games, live dealer games, and jackpot slots are just some of the games that Platinum Play has to offer.
How can I get in touch with customer service?
While Platinum Play does offer live chat help 24/7, it does not offer email or phone assistance.
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